- Data Protection
- My responsibilities
- How to choose a Password
- When to change a Password
- What happens if I forget my Password?
- Northern Rock's approach to Internet Security
- Can anyone else access my account over the Internet?
- Session Timeout
- Is it safe to send and receive private information over the Northern Rock Internet service?
- Northern Rock's approach to e-mail security
- Links to other sites
- Security Measures
The way we treat customers' information complies with the Data Protection (Bailiwick of Guernsey) Law 2001. One of the principles obliges us to regularly review and audit our security arrangements. Access to your personal information within Northern Rock is carefully controlled. Each member of staff is personally responsible for maintaining customer confidentiality and we provide ongoing training to all our staff to remind them about their obligations.
Keep your Customer ID, Password and personal information private. Do not share them, write them down or store them on your PC. If you think your Password has become known to anyone else, change it immediately. Once you have logged in, do not leave your PC unattended. Log out and close the Northern Rock application when you have completed your session.
Choose a Password that cannot easily be guessed. For instance: do not choose pet or family names, famous people, birth dates - these might be easily guessed; do not use names or items which can be seen from the computer you usually use; use a mixture of letters and numbers.
If you have received a new, single use Password, or if you think your Password has become known to anyone else, change it immediately.
What happens if I forget my Password?
If an incorrect Password is entered three times your Northern Rock Internet access will be locked and you will be required to contact our Customer Services.
Northern Rock's approach to Internet Security
The Northern Rock Internet service has been developed with security as a top priority. We implement several layers of security and provide a high level of encryption.
Can anyone else access my account over the Internet?
To ensure the highest level of security, access to your online accounts is only possible using your unique Customer ID Number, Password and Security Details. But it is your responsibility to keep these secret. Northern Rock will never ask for your Password over the telephone, in an electronic message, or in any written communication. Passwords and answers to Security Questions will not be displayed when you type them in. As an additional security measure, the system will only allow a single connection with your Customer ID at any point in time.
To help protect against unauthorised access, if there is no activity for 10 minutes your session will be ended.
Is it safe to send and receive private information over the Northern Rock Internet service?
All messages between us travel in a secure environment and cannot be read by anyone else. Web pages holding your information are secured using Secure Sockets (SSL). Personal information is transmitted using 128-bit encryption. This provides a very high level of protection against anyone on the Internet accessing your personal details.
What is Northern Rock's approach to e-mail security?
Northern Rock will not transmit personal information by un-encrypted e-mail. A secure message system is operated to protect against disclosure to third parties. Any e-mail we may send you will have been checked for computer viruses using state-of-the-art technology.
This security information applies only to the Northern Rock web site. If you click on a link that takes you to another web site, please keep in mind that the same security standards may not apply.
Northern Rock views security as a top priority and implements a wide range of security measures to protect your personal information:
- Firewalls are used to ensure that your information cannot be accessed by unauthorised users of the system.
- We continually monitor and review all transactions to identify any potentially fraudulent behaviour.
- Access to information is carefully controlled. Employees have access only to the information they need to perform their jobs.
- Our security strategy is regularly tested and reviewed.
© Northern Rock (Guernsey) Limited 2010