online security
Passwords play an integral part in your account security and it is imperative that you keep your password protected and do not disclose it to anyone else.
The same applies to your Customer ID and your answers to the security questions we ask. Our advice is to commit all of this information to memory.
It is vitally important that your security details are not recorded where they can be discovered, or observed, by anyone else. We also recommend that you change your password frequently, as an additional, but valuable, security measure.
Security Update......
Recent reports have confirmed that some online customers of other major UK banks have become targets of fraudulent e-mail scams, where customers have been requested to provide or confirm their online security details by e-mail. This is referred to as *phishing*.
Unfortunately, there is little that Northern Rock, or any other bank can do to stop these e-mails being sent. This is how Northern Rock would communicate with you: -
What we do: -
- Any e-mail we send you will only contain links to features and information or promotions about Northern Rock’s products and services. These links are for your convenience and you should always use our full website address directly in order to access your accounts.
What we don't do: -
- We will never send e-mails asking you to provide, update or confirm personal or security information, like your account number, PIN, or security details via e-mail.
If you do receive an e-mail claiming to be from Northern Rock, asking you to confirm your security details online, it is very important that you do not respond to it.
Please be extremely vigilant when accessing your online accounts in public places e.g. Internet cafes.
If you are ever concerned that you may have divulged information, or compromised the security of your login details, please contact our Customer Service line on (01481) 714 600. Lines are open 9am-5pm Monday to Friday. For your protection your calls may be recorded or monitored.
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© Northern Rock (Guernsey) Limited 2010